sift through mountains of calls and pluck out the most valuable insights.
ngen helps you run a step‑by‑step AI analysis across many thousands of your calls in Five9, merges the results, and delivers clear and trustworthy insights that no AI assistant can match.
BRING IN YOUR Calls.
We help you automatically bring all your calls from Five9 into ngen with our custom-built data connector.
| File | Text | Date |
|---|---|---|
call 1 | Good afternoon. My name is Andrea. I'm calling about the refund... | 2023-04-15 |
call 2 | Hello, who do I have the pleasure of speaking with? Good afternoon. This is Tim... | 2023-04-16 |
call 3 | Hi there, how can I help you today? I'm having an issue with my recent order... | 2023-04-18 |
call 4 | I'd like to discuss the installation timeline for my new system. It seems delayed... | 2023-04-20 |
call 5 | The billing amount on my invoice doesn't match what we discussed. Can you check... | 2023-04-22 |
Run enrichments.
Use a familiar chat-based interface to describe how you want to process your calls. This will run on every single call.
Label
Extract Structured Data
Summarize and Ask Questions
Based on the call here: {{call}} can you tell the reason the customer is upset? Please only return a one sentence summary.
Sift through your calls in a spreadsheet.
Your call data is enriched and returned back to you. Review all of the call data as text in a spreadsheet-like format.
Labels
Labels help you narrow in and dive deeper into the calls that matter to you.
Structured Information
Identify structured entities in your calls. Extract only the relevant information.
Summaries
Get the gist of your calls in seconds and filter out the noise.
Get ACCURATE & GROUNDED insights.
With your newly enriched and processed calls, you can now get significantly more accurate, grounded and clear insights from LLMs. Use our MCP plugin to query your data.
Why not just use ChatGPT?
Run on tens of thousands of calls
Single window LLM chats are not well suited to run on large amounts of data.
Multi-step Process
ngen lets you specify a repeatable multi-step pipeline for your data. First, label the data. Then ask questions about it. Then summarize the results.
Five9 Integration
ngen allows you to seamlessly import data from Five9 and analyze it in a spreadhseet-like interface.
Superior Analytics
Process and analyze customer interactions with unmatched accuracy and speed.
Real-time Insights
Get immediate insights from your data as it flows through your systems.
Enterprise Security
Your data is protected with enterprise-grade security and compliance measures.
Data enrichment
Automatically fills out the gaps in your calls
Data extraction
Transform unstructured calls into structured data in seconds
Get started.
- Connect your Five9 account in minutes
- Create your first worksheet
- Run enrichments & analyze your calls
Get comfortable.
- Refine your enrichments & analysis
- Automate your process and auto-run analysis daily
- Export data to excel
Bring your team in and collaborate
- Give your team the ability to define their workflows
- Gather new insights
- Refine your process
On-Prem Certified
Our analytics platform is available globally through cloud deployment. In addition, we offer on-premise solutions for enterprises requiring dedicated infrastructure.